"Let Creating Cakes be part of all Your Creations"
Call Customer Services on: +44 (0)1795 426 358

Postage Terms and Conditions

POST & PACKING

UK MAINLAND

1. ORDERS OVER £60 FREE (UPTO 25KG)
2.UP TO 500G~£3.99 (1ST CLASS)
3.UP TO 1.5KG~£4.99 (1ST CLASS)
4. UP TO 10KG ~ £6.95 (COURIER 3 WORKING DAYS)
5.UPTO 25KIG ~ £8.50 (COURIER 3 WORKING DAYS)

PLEASE NOTE OVERSEAS NON MAINLAND UK DEFAULT TO £20.00. WE WILL CHARGE POSTAGE AT COST , IF THE AMOUNT IS LESS THAN £20.00 WE WILL REFUND THE DIFFERENCE .IF THE AMOUNT IS MORE WE WILL NOTIFY YOU FOR THE DIFFERENCE AND THE GOODS WILL BE SENT ON FULL PAYMENT OR YOU WILL HAVE THE RIGHT TO CANCELL ORDER AND HAVE FULL REFUND.

TERMS & CONDITIONS

Your use of this website is subject to the following terms and conditions:
1. The laws of the United Kingdom govern all purchases via this website.
2. Creating Cakes is our company name.
3. If you are not completely satisfied with our product, return it within 21 days and as long as we receive goods back undamaged, we will give you a complete refund. The only exception to this is edible products, where we cannot accept returns.
4. We aim to dispatch your order within 2-3 working days. If we are unable to complete your order for any reason, a full refund will be given.
5. All products are subject to manufacturers availability. In the case of items being unavailable, we will provide you with a full refund.
6. Creating Cakes will accept no liability for failure to meet a stated delivery date, nor can we be held liable for any consequential loss caused by late delivery.
7. If your goods are damaged in transit, please advise us within 72 hours upon receipt of goods to enable us to make a claim on your behalf with the carrier. No claim or loss of damage will be allowed if you claim outside the above limit.

COMPLAINTS PROCEDURE:

If you have any complaint about any aspect of our services, please contact us either by email contact form or telephone 01795426358.

CANCELLATION/UNWANTED GOODS:

You may return unwanted goods for a full refund of the original paid amount at any time within 14 days, starting the day after receipt of your goods. Goods must be returned to us in a "as new" resalable condition. It is advisable to use a recorded delivery service or at minimum obtain a proof of posting in the unlikely even that the goods are lost in transit. We regret we cannot refund mailing costs incured in returning unwanted goods.
Exceptions where items cannot be returned:
1. Seals have been broken or removed from product.
2. Edible items.
3. Bespoke made-to-order items.

FAULTY GOODS:

Creating Cakes will replace/money back for any items found to be faulty. Please first contact Creating Cakes on 01795426358 or via email contact form so that arrangements can be made for products to be returned to Creating Cakes. Creating Cakes will reimburse postage costs of the returned faulty items.

DAMAGED GOODS:

If your goods are damaged in transit, Creating Cakes will replace free of charge. We make ask for prrof of the damage (photo) so that we can proceed with a compensation claim against the courier.

LOST GOODS:

In the unlikely event that you have not received your parcel within 7 days, we will ask you to carrier out the following checks:
1. That you have not been carded by Royal Mail/courier to collect from your local office.
2. That it has not been left with a neighbour.
3. After carrying out the checks, please contact Creating Cakes on 01795426358 or via email contact form. We shall investugate the lost package and arrange replacement or full refund if goods cannot be found.

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